The Thistle & Bone e-commerce platform provides a security infrastructure that makes the claim of being "as secure as a bank" highly credible. At its core, our store is automatically equipped with an SSL certificate, which ensures that all data, including personal and payment information, is encrypted and transmitted securely via HTTPS. Most importantly, our website is a certified PCI DSS Level 1 service provider, which is the highest level of compliance for handling credit card data. This guarantees that customer payment information is processed and stored in a secure environment that meets the rigorous standards of the payment card industry. Beyond data encryption, our website provides comprehensive, platform-wide security and fraud protection managed by a team of experts. This includes 24/7 security monitoring to detect and mitigate threats in real-time, as well as protection against DDoS (Distributed Denial of Service) attacks to keep our store online. The platform also includes built-in fraud detection tools that flag suspicious transactions, empowering Thistle & Bone protection of our business and customers from financial loss. By handling this complex security infrastructure, this allows us to run our store with confidence, knowing that our business and customer data are protected by enterprise-grade measures.

Yes, we offer laser etching and cutting services on many of our items, or items that you bring to us or want to have made. Our laser has a working space of 36 inches by 55 inches and we can mass produce many items that you may need. We can etch monograms, names, quotes, and images or any other vectorized graphics on your items. For custom etching, please note this during checkout in the additional information section of the item. Items with laser etching options will have a custom option or note on the item detail page. We also provide advice on the types of materials that are safe to use. Odd shaped items, such as gloves, or bags with un-uniform surfaces may not be suitable for laser etching.

To request a custom item, visit our Custom Order Form and let us know your requirements. We will discuss your needs, send you an invoice, and create your item. If you purchase an item that can be customized, contact us after placing your order, and we will work to meet your customization needs.

Yes, we do offer bulk discounts on many of our products. We understand that our customers may need larger quantities for special events, corporate gifting, or resale. To inquire about bulk purchasing options and discounts, please contact us at: info@thethistleandbone.com. We will provide you with specific pricing, minimum order requirements, and any other details you may need. As always, we remain committed to providing high-quality, custom items crafted in our workshop.

The Thistle & Bone has adopted a standard to provide our customers and community with consumable materials only when absolutely necessary. For example, when creating bath products that could cause a health concern if dropped due to broken glass, or when producing products that require plastic or aerosol sprays, we may use materials that could be harmful to the environment. We take our environmental footprint seriously, though, and strive to reuse packaging, create packaging in-house, and source raw materials ethically and from organic sources. We do not use GMO products, nor do we use products with excessive preservatives or any by-products that could cause harm. If you ever have a question about our products, or if you would like to suggest alternatives that could help us adopt new practices, we would love to hear from you at info@thethistleandbone.com.

If you have any additional questions about your order or our products, feel free to reach out to us directly. You can contact our customer service team through the "Get Help" page on our website. We are located in the beautiful Pacific Northwest, and our team is dedicated to providing personalized assistance for your specific needs. Whether you have inquiries about our custom handmade artisan items, need more details on our laser and CNC prototyping services, or require order support, we are here to help. Your satisfaction is our priority at Thistle & Bone.

You can find answers to most of your shipping questions on this page. If you need further help, please send an email to us at info@thethistleandbone.com and we'll get you all the info you need!

Yes! If an item you purchased goes on sale within 14 days of your purchase, you can get the discount. Just email us at info@thethistleandbone.com with your name and order number, and we will refund the price difference to your payment method.

You can review our return policy on our website. If you have any questions or concerns, please reach out to us at info@thethistleandbone.com, and we will do our best to resolve any issues.

Our workshop is licensed for business in Washington State. Due to the legal theft of the State, all orders placed for addresses inside of the state are subject to sales tax. If you are outside of the state, you should not see sales tax applied, unless there is a state mandate to collect tax on the sale of that particular item.

The workshop is environmentally conscious and finds that the condition of the exterior box used for shipping does not affect the quality of the item(s). We attempt to re-use any boxes we receive materials in, and use any packaging that contains plastics multiple times, all in an effort to sustain our planet for future generations of makers and customers. To date, we have re-used 75% of our packing materials, only using 15% in new materials.

Our material origins depends on the specific needs of each project however, we have a high standard for whom we do business. We prioritize local businesses that meet our standards for quality and ethical practices. Supporting our local community is crucial to our success. We seek out smaller companies that guarantee quality, source materials responsibly, and operate ethically with respect to the environment and community. If you would like to learn more about where our materials and items are sourced from, check out the items description page, as this is where those details will be!

Yes, We are always happy to help! Just leave your question in the comments section of the project post and we'll get a response to you promptly. You can also write to us at info@thethistleandbone.com or even sign up for a free 1 on 1 tutorial session, which is via Zoom call with an expert. 1 on 1 help is also great if you need to discuss what tools to buy, what a good next project is, or any other details you may need a hand with. We love chatting with other makers!

Just visit our Newsletter sign up page and enter your email address. You'll receive a discount code for 20% off your next purchase of Thistle & Bone brand products, as well as regular updates when we add new items, promotions, or projects.